Running the back office of a UK online retailer
The system a multichannel retailer runs on, from buying and the warehouse to pricing, returns and the true profit on every sale.
6 more case studies on this client
Our work
We don't name clients without their permission, so we describe them by what they do. The systems are real, and many are still in daily use.
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Case studies
Running a busy warehouse from a live map of the floor
A complete warehouse system, from goods arriving to parcels leaving, that plans each picker's walk on a map of the building and copes with peak-season volumes.
Knowing the real profit on every sale, down to the last penny of fees
A profit engine that costs every order the moment it arrives, then replaces each estimate with what marketplaces, couriers and payment providers actually charged.
Buying smarter: the true cost of every purchase, duty and shipping included
Turns supplier price lists into purchase orders, works out what each line really costs once duty and shipping are added, and follows each order to delivery.
One catalogue, many marketplaces: listings, prices and competitors in one place
Connections to Amazon, Shopify, eBay and TikTok Shop that keep listings and prices in step, watch competitors' prices and move slow stock on with planned price drops.
Prepayment energy for rented properties
Tenants top up their electricity online, the system sends the credit to their smart meter, and landlords see everything in one place.
Legal-costs software, 25 years and counting
Case management, a bill-of-costs engine, court forms, costs budgets and a client portal, linked to solicitors' own systems and grown with the firm since 2001.
2 more case studies on this client
Cases that arrive ready to work on
Solicitor firms send their case files straight from Proclaim; the costs team reviews the history and opens a pre-filled case without re-keying.
A medico-legal marketplace for experts and solicitors
Two websites on one platform: a marketplace connecting solicitors with medical experts, and a consulting-room finder for the experts.
Running a telecoms retailer, end to end
Point of sale in the shops, a billing engine for call records, and a portal where customers download their bills: fourteen years of continuous development.
Helping pharmacists order the right stock
Ordering for pharmacists that matched branded and generic medicines, suggested orders from what each pharmacy had dispensed, and worked without a connection.
One back office, a dozen lines of business
For 25 years we built and looked after the system behind our first client, a company-formation agent, and every new line of business it added.
3 more case studies on this client
Bringing companies back to life
An online service that helped owners restore companies that had been struck off the register, from first enquiry to final filing.
Buying and selling accountancy practices
A brokerage that matches accountants selling their practices with buyers: a back office for the brokers, and a website with listings and a valuation tool.
A complete record of every customer's IT
An IT support company's record of every customer's equipment, plus automatic checking of monthly supplier bills against what customers are invoiced.
Twenty years of software for a primary school
Pupil assessment tracking linked to the school's management system, a tablet Hebrew reading assessment, and for many years the finance office's contributions system.
Taking over a synagogue system, and turning it into a platform
We took over a synagogue system written by another developer, and are turning it into a platform any congregation can use, whatever its traditions.
Public burial records for a community's cemeteries
A public website where families and researchers search the burial records of several Jewish cemeteries, with a staff area for the records and grave services.
Turning car-park camera reads into hour-by-hour occupancy
Number-plate camera reads, app parking sessions and pay-machine takings from dozens of car parks, cleaned and joined into one record of every visit and every hour.
Building AI into products, with the costs and risks kept in check
Two of our own products in development: help for schools planning support for children with special needs, and an AI review panel for novelists' manuscripts.
More of our work
Pension administrator
A system for administering self-invested pension schemes: members, advisers and schemes from first enquiry to closure, HMRC protections, address checking and role-based access for staff.
Ground-rent management
A desktop system for managing ground rents and property portfolios: tenants, invoices and statements, letters, Excel exports, and email filed straight from Outlook.
Membership organisation
Membership, family records, renewals, Gift Aid and sports qualifications for a youth sports organisation.
Truck insurance quotations
Quotations for a Texas insurer covering trucks driving between the US and Mexico. A Windows desktop system that worked offline and synchronised changes as XML when it next connected.
Candidate and job matching
As well as its website, we gave the employment charity advice and some development help while its own team built an in-house database to track candidates and vacancies and match them up.
Commercial lease preparation
Support for a law firm's PHP system, written by another developer, that managed the preparation of commercial leases for landlords.
Helpline call logging
We took over the system a US charity's helpline for victims of abuse used to log calls, written by another developer, fixed its outstanding problems and supported it for five years.
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