Running the back office of a UK online retailer
The system a multichannel retailer runs on, from buying and the warehouse to pricing, returns and the true profit on every sale.
6 more case studies on this client
Our work
We don't name clients without their permission, so we describe them by what they do. The systems are real, and many are still in daily use.
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Case studies
Running a busy warehouse from a live map of the floor
A complete warehouse system, from goods arriving to parcels leaving, that plans each picker's walk on a map of the building and copes with peak-season volumes.
Knowing the real profit on every sale, down to the last penny of fees
A profit engine that costs every order the moment it arrives, then replaces each estimate with what marketplaces, couriers and payment providers actually charged.
Buying smarter: the true cost of every purchase, duty and shipping included
Turns supplier price lists into purchase orders, works out what each line really costs once duty and shipping are added, and follows each order to delivery.
One catalogue, many marketplaces: listings, prices and competitors in one place
Connections to Amazon, Shopify, eBay and TikTok Shop that keep listings and prices in step, watch competitors' prices and move slow stock on with planned price drops.
An AI developer on the team, with a person approving every change
An AI agent that picks up requests from the team's task board, researches, asks questions, plans, writes and checks the change, then waits for a person to approve it.
Prepayment energy for rented properties
Tenants top up their electricity online, the system sends the credit to their smart meter, and landlords see everything in one place.
Legal-costs software, 25 years and counting
Case management, a bill-of-costs engine, court forms, costs budgets and a client portal, linked to solicitors' own systems and grown with the firm since 2001.
2 more case studies on this client
Cases that arrive ready to work on
Solicitor firms send their case files straight from Proclaim; the costs team reviews the history and opens a pre-filled case without re-keying.
Weekly status and mapping for a community eruv
One button tells the whole community whether the eruv is up this week, plus a planning system for maintaining and extending the boundary, and the maps.
Running a telecoms retailer, end to end
Point of sale in the shops, a billing engine for call records, and a portal where customers download their bills: fourteen years of continuous development.
Helping pharmacists order the right stock
Ordering for pharmacists that matched branded and generic medicines, suggested orders from what each pharmacy had dispensed, and worked without a connection.
One back office, a dozen lines of business
For 25 years we built and looked after the system behind our first client, a company-formation agent, and every new line of business it added.
3 more case studies on this client
Turning a compliance chore into a product
We turned a company-formation agent's in-house ID checks into a pay-as-you-go online service that accountants and other firms could use themselves.
A complete record of every customer's IT
An IT support company's record of every customer's equipment, plus automatic checking of monthly supplier bills against what customers are invoiced.
Twenty years of software for a primary school
Pupil assessment tracking linked to the school's management system, a tablet Hebrew reading assessment, and for many years the finance office's contributions system.
Getting a charity's taxi costs paid back, without the paperwork
A charity books taxis for people and pays the fares. We turned the taxi firm's spreadsheet into text messages and online payments, so people pay back in a few taps.
Turning car-park camera reads into hour-by-hour occupancy
Number-plate camera reads, app parking sessions and pay-machine takings from dozens of car parks, cleaned and joined into one record of every visit and every hour.
Catching mistakes before a person has to
How we've automated every stage of building software, from requirements to the live system, so fewer mistakes reach a developer and development costs less.
The toolkit behind our systems
Our own building blocks, refined over twenty years: data handling, reporting, courier labels, marketplace links and box packing, so each new system starts ahead.
More of our work
Charity donations
One-off and monthly donations by card, Google Pay and PayPal, with links to Gift Aid declaration and grant application forms.
Linnworks automation
An automation inside an online homewares retailer's order system: orders cancelled by its outside warehouse are found, flagged for customer services and sent back to the main warehouse, so stock is never oversold.
Truck insurance quotations
Quotations for a Texas insurer covering trucks driving between the US and Mexico. A Windows desktop system that worked offline and synchronised changes as XML when it next connected.
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