Running the back office of a UK online retailer
The system a multichannel retailer runs on, from buying and the warehouse to pricing, returns and the true profit on every sale.
6 more case studies on this client
Bespoke software since 1997
Software built around your business, and still working years later.
More Input has designed, built and looked after bespoke business software since 1997. Our first client stayed with us for 25 years. Two more have been with us for 25 and 20 years, and counting.
- Since 1997building bespoke software
- 25 yearsour longest client relationship, and counting
- 30+systems delivered
- 30+platforms integrated
We build the systems that off-the-shelf software doesn't cover: the back office that runs an online retailer, the case-management system behind a legal-costs practice, the portal that lets tenants top up their electricity meter at 2am. Then we keep them running, adapting them as your business changes.
Decades of engineering, now working with AI
We've been building software since 1997. That experience is what makes AI useful to us rather than risky: we know what good software looks like, so we can tell when AI has got it right, when it hasn't, and when it shouldn't be used at all.
Helping our clients' teams do more
On one retailer's system, an AI developer now researches and prepares changes, and a person approves every one. The team has gone from about 40 changes a month to more than 200. How it works.
Built into the products we make
In our software for schools, AI drafts the wording of a child's support plan and staff review and approve it. Spending limits, backup providers and careful handling of personal data are built in. See the products.
Only where it earns its place
AI is one tool among many. When a retailer needed automatic repricing, we chose plain business rules instead, so every price decision is cheap, repeatable and easy to check. Read more.
Why clients stay
Clients stay for decades
Most of the businesses we've built major systems for have stayed with us for over ten years, and some for more than twenty. When a long relationship has ended, it's been because the business closed, not because they moved on.
Integration is our everyday work
Amazon, eBay, Shopify, Xero, Stripe, Companies House, HMRC Gift Aid, Royal Mail, school management systems, smart meters. If your business depends on it, we've probably connected to it.
We modernise without starting again
Systems that began as Access databases or in old versions of Visual Basic now run on modern technology, with the business logic intact and no big-bang rewrite. See how we migrate VB.NET to C#.
We look at the whole system
A system isn't just software. It's the staff who use it, the customers it serves, the services it connects to and, more and more, AI working alongside them. We design for how all of them work together.
I was Martin's first customer and he managed my website from a simple static iteration through to an interactive website allowing the sales process to be automated including multiple complex scenarios that a professional services business might encounter.
I have never hesitated to recommend Martin to others and I have always been more than satisfied with his technical prowess, communication skills and responsiveness.
Ten years on from selling my business I have again turned to Martin to manage a new project.
I have known and worked with Martin Ross for over 20 years, both through my business, Bargainmax, and my involvement with the Manchester Eruv.
Martin is an exceptionally experienced and talented software developer who really understands how businesses work. What sets him apart is his ability to think outside the box, come up with practical solutions and take full responsibility for getting the job done.
He is hardworking, reliable, extremely efficient and always willing to go the extra mile. Over the years, he has developed numerous software solutions for us, often finding ways of doing things that others wouldn't have thought of.
Above all, Martin is someone you can trust to get on with the job, deliver what he promises and provide excellent value for money.
After more than 20 years of working together, I wouldn't hesitate to recommend him.
Selected work
All case studiesPrepayment energy for rented properties
Tenants top up their electricity online, the system sends the credit to their smart meter, and landlords see everything in one place.
Legal-costs software, 25 years and counting
Case management, a bill-of-costs engine, court forms, costs budgets and a client portal, linked to solicitors' own systems and grown with the firm since 2001.
2 more case studies on this client
Weekly status and mapping for the Manchester Eruv
One button tells the whole community whether the eruv is up this week, plus a planning system for maintaining and extending the boundary, and the maps.
One back office, a dozen lines of business
For 25 years we built and looked after the system behind our first client, a company-formation agent, and every new line of business it added.
3 more case studies on this client
Twenty years of software for a primary school
Pupil assessment tracking linked to the school's management system, a tablet Hebrew reading assessment, and for many years the finance office's contributions system.
Tell us what's slowing your business down.
We'll tell you honestly whether bespoke software is the answer.